Frequently ~
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders ~
All orders are processed within 1–2 business days and shipped from the GCC.
Yes. We offer FREE Standard 3-Day Ground Shipping on GCC orders over AED 129 (excluding taxes).
You may cancel your order within 2 hours of purchase. After this window, the order may already be processed or shipped.
Once your order is shipped, you will receive a tracking link via email so you can follow the shipment in real time.
Contact us within 48 hours at info@votresun.com with photos. We will arrange a replacement or refund immediately.
Products ~
Yes. Our sunscreens, tanning oils, and after-sun products are formulated to be gentle and are free from parabens and sulfates.
Yes. VOTRE SUN products use plant-based ingredients and are never tested on animals.
Yes. Many of our sun protection products are enriched with Vitamin E, Aloe Vera, and Panthenol for added hydration and soothing effects.
Absolutely. Our Kids SPF 50+ Sun Milk is specially formulated for children’s delicate skin and offers maximum protection.
Yes, some tanning oils—like SPF 30 Coconut Protective Tanning Oil—offer sun protection, while others are designed for deeper tanning without SPF.
Gift Cards~
Yes. VOTRE SUN offers digital gift cards that can be emailed directly to the recipient.
Gift cards can be redeemed on all products purchased through votresun.com.
No. Our digital gift cards do not expire and can be used anytime.
Yes. Gift cards can be used together with promotional codes and sale items.
Gift cards are available in multiple amounts for easy gifting, and all values are processed in AED.